Shipping Method and ETA
Orders are processed within 48 hours of receipt and shipped within 10 business days thereafter. Orders are shipped via UPS and orders are estimated to arrive in 7 -14 business days transit time. We do not ship on Saturdays, Sundays, or Holidays. Any orders placed on Saturday or Sunday will be processed the next business day. Hawaii and Alaska shipping charges are additional and will be calculated once order is placed. Unfortunately, we do not ship to PO Boxes, APO's or FPO's. We apologize for any inconvenience.

Shipping Delays / Out of Stock Items
We always strive for customer satisfaction. However, some shipping delays are beyond our control such as weather and delivery errors. In order to ensure your order arrives promptly please review all information submitted before processing orders. Packages shipped with an incorrect address provided by the customer are subject to a non-refundable correction fee.

Packages returned due to an incorrect address provided by the customer will be charged a 15% restocking fee.
Customer is subsequently responsible for shipping and handling charges in order to reship your package.
Occasionally, an item will be out of stock. Out of stock orders will be held "open" until item is restocked and will be shipped immediately upon arrival.

Cancellations
Cancellations must be made within 24 hours after the order is placed. You may cancel your order and obtain a full refund if order has not been shipped and/or is not awaiting shipment.

Warranty
All of our items are protected by a 30 Day Warranty. If your item is defective and within Warranty you may contact one of friendly Customer Service Representatives in order to obtain further instructions. If parts are needed, we will promptly ship replacement parts free of charge. A copy of the invoice and a brief statement indicating the defective nature of the merchandise must be included. Upon arrival, we will verify the defect. Please note that if we find the cause to be from wear and tear the customer may incur repair charges and be responsible for the return shipping cost.

In order to return your item you must obtain a Return Merchandise Authorization number within 30 Days of purchase from a Customer Service Representative. All of our items are protected by a 30 Day Limited Warranty. There are absolutely no refunds for any open items regardless of damage or performance, all sales are FINAL. Any unauthorized packages returned without a valid RMA number written on the exterior packaging will be refused and sent back to the customer.

Damage Policy
All of our vehicles pass a rigorous inspection before shipment to insure that they are completely functional and free of any damage. If you receive a damaged package, please call us immediately and do not accept it. We can file a damage report with the shipping company to correct the matter.